TERMS & CONDITIONS
DELIVERY, RETURNS AND REFUNDS
We offer standard delivery service for our products. For Mainland UK orders: The shipping fee is £3.50 (light parcels) or £5.50 (heavy parcels).
Standard 2-3 working days. We deliver our products in the United Kingdom (excluding the Channel Islands, Isle of Man, Scottish Isles, Scottish Highlands, Northern Ireland, Dublin and Eire) and delivery charges will be applied. We will deliver the goods to the premises you specify on your order.
Our cancellation policy is 14 days under the Consumer Contract Regulations. Under the CCRs we are only able to refund unopened products. Please see below for more information on cancelling an order.
Refunds and replacements can only be issued if:
The goods are found to be damaged or defective
The goods were purchased directly through thebathalchemist.com
The goods are returned within a 14 days period from receipt
We are unable to refund bottles that have been opened or if they were purchased via third party sellers and we are also unable to refund sale items.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please note that shipping costs are non-refundable.
Customers are also required to pay any associated shipping fees when returning an order, and customers are responsible for ensuring the goods arrive safely. If you are shipping an item over £75, please be sure to consider using a trackable shipping service or purchasing shipping insurance. The Bath Alchemist do not guarantee that we will receive your returned item.
If your circumstances align with our Returns Policy, please email firstname.lastname@example.org to coordinate, using the subject line RETURNED ITEM. We also require a receipt or proof of purchase.
There are certain situations where only partial refunds will be granted (if applicable):
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 14 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 working days.
If you have not received your refund, first check your bank account again. Then we suggest you contact your credit card company as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If following all these channels and it is over 30 days and you still have not received your refund, please contact us at email@example.com
CANCELLING AN ORDER
You must notify us of your intent to cancel within 14 calendar days from the day after you receive the goods.
If you wish to make use of this right, please email firstname.lastname@example.org with the subject line CANCELLATION UNDER CCR and we will send you a model cancellation form.
You must return the goods to us at your own cost no later than 14 days after the day on which you notified us. We recommend that you insure the return shipment and retain a proof of postage, as it is your responsibility to take reasonable care of the goods and you will be liable for any damage sustained to them until we receive them back at our warehouse.
We will refund you the full value of your order, including the original shipping costs, via the original payment method within 14 calendar days of receiving the goods back. If your card issuer has not sent you a refund within 30 days, please contact email@example.com.
It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us at firstname.lastname@example.org.
For wholesale enquires, please email us at email@example.com